Frequently Asked Questions
Everything you need to know about your ELEGOO EU shopping experience.
Which countries do you ship to within the EU?
We ship to most countries within the European Union, including Germany, France, Italy, Spain, and the Netherlands. Shipping costs and delivery times may vary based on your specific location.
What is your return policy for 3D printers and resins?
We offer a 30-day return policy for most items. 3D printers must be returned in their original packaging, and resins must be unopened and sealed due to safety regulations.
How long does delivery typically take?
Orders are generally processed within 1-2 business days. Once shipped from our EU warehouses, delivery typically takes 3 to 7 business days depending on the destination country.
What payment methods do you accept?
We accept a wide range of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and localized EU payment methods like Klarna and Giropay.
Do your products come with a warranty?
Yes, all ELEGOO hardware products come with a standard 1-year warranty covering manufacturing defects. Specific components like LCD screens and FEP films may have different coverage periods.
Will I have to pay customs duties on my order?
Since we ship directly from our warehouses located within the European Union, customers located in EU member states will not be charged additional customs duties or import taxes.